Privacy policy

Privacy Policy

At Ravoreli, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ravoreli.com, browse our products, place an order, or contact our customer support team.

We believe that providing clear information about our privacy practices is an important part of creating a transparent and reliable shopping experience.

1. Information We Collect

When you interact with Ravoreli, we may collect certain information necessary to operate our website, process orders, and provide customer support.

Personal and Contact Information

This may include:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Contact details provided during checkout

  • Information you voluntarily provide when contacting us

Order and Transaction Information

When you make a purchase, we may collect:

  • Products ordered

  • Order numbers

  • Purchase amounts

  • Payment status

  • Shipping and delivery information

  • Order history

  • Return and refund details

Payments are processed through available payment service providers. Payment information is handled according to the security practices and privacy policies of the relevant payment providers.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Pages visited and website interactions

  • Approximate location derived from technical data

  • Cookies and similar technologies

This information helps us understand how visitors interact with our website and supports website functionality, security, and improvements.

2. How We Use Your Information

We use personal information for legitimate business and operational purposes, including:

Order Processing

To confirm purchases, process payments, arrange shipping, provide order information, and manage returns or refunds.

Customer Support

To respond to inquiries, address order-related concerns, and provide assistance with our products and services.

Website Operation

To maintain website functionality, improve navigation, troubleshoot technical issues, and support a reliable shopping experience.

Security and Fraud Prevention

To help identify suspicious activity, prevent unauthorized transactions, protect customer accounts, and maintain website security.

Marketing and Communications

Where permitted, we may use contact information to send product updates, promotional communications, or other information related to Ravoreli.

Customers may unsubscribe from marketing emails by using the unsubscribe link provided in those messages or by contacting us directly.

Legal and Administrative Purposes

To maintain appropriate business records, meet applicable legal obligations, respond to lawful requests, and protect our legitimate business interests.

We aim to collect and use personal information only where reasonably necessary for the purposes described in this policy.

3. Cookies and Similar Technologies

Ravoreli may use cookies and similar technologies to support website functionality and improve the browsing experience.

These technologies may help us:

  • Remember shopping cart contents and preferences.

  • Maintain essential website functions.

  • Understand general website traffic and performance.

  • Improve navigation and product discovery.

  • Support analytics and advertising activities where applicable.

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalization, or marketing.

Where required by applicable law, we provide relevant choices or obtain consent before using non-essential cookies.

You can manage certain cookie preferences through your browser settings or any privacy preference controls made available on our website.

Disabling certain cookies may affect some website features.

4. Sharing Personal Information

We may share personal information with service providers and business partners when reasonably necessary to operate our website and fulfill customer orders.

These may include:

E-commerce Service Providers

Our website uses Shopify services to support online store operations, product management, checkout, and related functions.

Payment Service Providers

Payment information may be shared with the relevant payment processors to authorize and complete transactions.

Shipping and Fulfillment Providers

Necessary delivery information may be provided to shipping and fulfillment partners so orders can be prepared, shipped, and delivered.

Technology and Support Providers

Service providers may assist with website hosting, technical maintenance, analytics, security, and customer support.

Advertising and Analytics Partners

Where advertising or analytics services are used, certain website interaction information may be shared or processed through relevant technologies, subject to applicable privacy requirements and user choices.

Legal Requirements

Information may be disclosed when required by applicable law, lawful requests, or when reasonably necessary to protect the rights, safety, and security of our customers and business.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

5. Third-Party Services

Our website may include services, applications, or links provided by third parties.

These services may operate under their own privacy policies and information-handling practices.

We encourage customers to review the privacy policies of third-party services when interacting with them.

Ravoreli is not responsible for the privacy practices of independent third-party websites that we do not control.

6. Data Security

We recognize the importance of protecting personal information.

We use appropriate technical and organizational measures intended to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also work with service providers that maintain security measures relevant to the services they provide.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We encourage customers to take reasonable precautions when using online services and sharing personal information.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information.

  • Order processing and customer service requirements.

  • Business recordkeeping needs.

  • Applicable legal and regulatory obligations.

  • Security, fraud prevention, and dispute resolution requirements.

When personal information is no longer required, we take appropriate steps to delete, anonymize, or otherwise securely manage it, subject to applicable retention obligations.

8. Your Privacy Rights and Choices

Depending on applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Request information about how your personal information is used or disclosed.

  • Withdraw consent where processing is based on consent.

  • Object to or request restrictions on certain processing activities, where applicable.

  • Opt out of certain marketing communications or advertising-related data uses, where such rights apply.

To submit a privacy-related request, please contact us at [email protected].

We may request reasonable information to verify your identity before processing certain requests.

Requests will be reviewed and handled in accordance with applicable legal requirements.

9. International Data Processing

Because our online store uses third-party technology, payment, and service providers, personal information may be processed or stored in locations outside the customer's place of residence.

Where applicable, we take steps to ensure that such processing is handled in accordance with relevant data protection requirements.

We aim to work with service providers that maintain appropriate measures for handling personal information.

10. Children's Privacy

Ravoreli's online shopping services are not specifically directed toward children.

We do not intentionally seek to collect personal information from children in violation of applicable privacy laws.

If a parent or guardian believes that a child has provided personal information inappropriately, they may contact us at [email protected] to request assistance.

We will review such requests and take appropriate action where required.

11. Marketing Preferences

Customers may choose whether to receive certain promotional emails or product updates from Ravoreli.

If you subscribe to our marketing communications, you can unsubscribe at any time through the link included in promotional emails.

You may also contact [email protected] to request assistance with your marketing preferences.

Please note that certain transactional communications, such as order confirmations, shipping notifications, and important service-related messages, may still be sent when necessary to complete purchases or provide requested services.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our website operations, service providers, privacy practices, or applicable requirements.

Any revised policy will be made available on this page.

We encourage visitors to review this policy periodically to stay informed about how personal information is handled.

13. Contact Information

If you have questions about this Privacy Policy, our information-handling practices, or your privacy rights, please contact us using the details below.

BRAND: Ravoreli

LEGAL COMPANY NAME: Wuhan Chenxuan Education Consulting Co., Ltd.

OWNER / REPRESENTATIVE: Nan Jiabao

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://ravoreli.com

BUSINESS ADDRESS: Room 12, 1st Floor, Building 2, Ligongguan, No. 225-26 Xiongchu Avenue, Hongshan District, Wuhan, Hubei Province, China

At Ravoreli, we value the trust our customers place in us and aim to maintain clear, responsible, and transparent privacy practices throughout their shopping experience.