Shipping Policy

At Ravoreli, we aim to provide a clear and convenient shipping experience for customers purchasing our notebooks, planners, journals, and everyday stationery products.

This Shipping Policy explains our order processing times, estimated delivery periods, shipping charges, and other important information related to the delivery of your order.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Processing Time: 1–3 business days

During this period, orders are prepared for shipment and the necessary fulfillment arrangements are made.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Please note that order processing time is separate from the estimated shipping time.

2. Shipping Time

After your order has been shipped, the estimated delivery time is:

Estimated Shipping Time: 7–15 business days

Delivery estimates may vary depending on the destination, shipping carrier, customs procedures, local delivery conditions, and other circumstances beyond our reasonable control.

Estimated Total Delivery Time: 8–18 business days, including order processing and shipping.

These timeframes are estimates rather than guaranteed delivery dates.

We aim to keep customers informed when significant delivery issues arise.

3. Shipping Fees

Ravoreli offers the following standard shipping rates:

• Standard Shipping Fee: $12.99

• Free Standard Shipping: Orders of $39.99 or more

Orders below $39.99 are subject to the standard shipping fee of $12.99.

Orders of $39.99 or more qualify for free standard shipping.

Applicable shipping charges will be displayed during checkout before payment is completed.

We encourage customers to review their order summary and shipping details before confirming a purchase.

4. Shipping Confirmation and Tracking

Once an order has been shipped, shipping confirmation and tracking information may be provided through the email address associated with the order.

Where tracking information is available, customers can use it to review shipment progress and delivery updates.

Please note that tracking updates may not appear immediately after a package is dispatched.

If you have questions about your shipment or need assistance locating an order, please contact us at [email protected].

When contacting customer support, please include your order number so we can assist you more efficiently.

5. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review the following details before completing checkout:

• Recipient's full name

• Street address and building or apartment number, where applicable

• City, state, or province

• Postal or ZIP code

• Country or region

• Other delivery information requested during checkout

Incorrect or incomplete shipping information may result in delays, unsuccessful delivery attempts, or additional shipping arrangements.

If you notice an error in your shipping information after placing an order, please contact [email protected] as soon as possible.

Address changes may not be possible once an order has entered the shipping process.

6. Shipping Delays

Although we aim to process and arrange shipments within the stated timeframes, unexpected delays may occasionally occur.

Possible reasons include:

• Carrier transportation delays

• Customs inspections or clearance procedures

• Public holidays or periods of increased shipping demand

• Severe weather or transportation disruptions

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

We appreciate your understanding when unexpected delivery circumstances arise.

If your order has not arrived within the estimated delivery period, please contact our customer support team for assistance.

We will review the available shipment information and help determine the appropriate next steps.

7. International Shipping and Customs

Shipping availability depends on the delivery destinations supported at checkout.

For international orders, customs inspections, import duties, taxes, or other local charges may apply depending on the destination and applicable requirements.

Where additional import charges are not included in the checkout total, customers may be responsible for paying charges assessed by the relevant authorities.

Customs procedures may also affect delivery times.

We recommend reviewing any applicable import requirements before placing an international order.

8. Undelivered or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, we recommend first checking the delivery location and any available carrier notifications.

You may also contact the shipping carrier for additional delivery information.

If the issue remains unresolved, please email [email protected] with your order number and a description of the situation.

For packages that are delayed, missing, or returned because of delivery issues, we will review the available information and work with the customer to determine an appropriate resolution.

Any refund, replacement, or additional shipping arrangement will be considered according to the circumstances and applicable customer rights.

9. Customer Support

We understand that receiving your order in a timely manner is an important part of your shopping experience.

Our goal is to provide straightforward shipping information and assist customers with questions about order processing, shipment tracking, and delivery concerns.

For shipping-related questions, please contact our support team using the information below.

BRAND: Ravoreli

LEGAL COMPANY NAME: Wuhan Chenxuan Education Consulting Co., Ltd.

OWNER / REPRESENTATIVE: Nan Jiabao

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://ravoreli.com

BUSINESS ADDRESS: Room 12, 1st Floor, Building 2, Ligongguan, No. 225-26 Xiongchu Avenue, Hongshan District, Wuhan, Hubei Province, China

At Ravoreli, we appreciate the trust our customers place in us and aim to provide a reliable and transparent shopping experience from order placement through delivery.