Terms of Service

Welcome to Ravoreli.

These Terms of Service explain the conditions that apply when you visit ravoreli.com, browse our products, place an order, or use the services available through our website.

Ravoreli is an online stationery store operated by Wuhan Chenxuan Education Consulting Co., Ltd., offering notebooks, planners, journals, and related everyday stationery products.

By accessing our website or purchasing products from Ravoreli, you agree to these Terms of Service, subject to any rights and protections provided by applicable laws.

We encourage customers to review these terms carefully before making a purchase.

1. General Conditions

Ravoreli provides an online shopping experience where customers can browse, select, and purchase stationery products.

By using our website, you agree to provide accurate information when placing orders or contacting customer support.

You agree not to use our website for unlawful, fraudulent, or unauthorized activities.

We reserve the right to take reasonable action against activities that may interfere with website operations, customer security, or the rights of other users.

Our goal is to maintain a reliable, accessible, and convenient shopping environment for customers.

2. Products and Product Information

Ravoreli offers a selection of notebooks, planners, journals, and stationery essentials for everyday writing, planning, study, and personal organization.

We aim to provide clear product descriptions, images, prices, and specifications to help customers make informed purchasing decisions.

Please review the product information carefully before placing an order, including:

• Product size and dimensions.

• Cover materials and binding styles.

• Available colors and designs.

• Page formats and layouts.

• Product variations and other specifications.

Product colors may appear slightly different depending on screen settings, lighting, and display conditions.

We make reasonable efforts to keep product information accurate and may correct errors or update product details when necessary.

Product availability may change, and certain items or variations may become unavailable.

If an ordered item becomes unavailable, we will contact the customer regarding the available options, including cancellation and any applicable refund.

3. Orders, Pricing, and Payment

When placing an order through Ravoreli, customers are responsible for providing accurate billing, shipping, and contact information.

All product prices are displayed on the website and may change from time to time.

The total amount payable, including applicable shipping charges and taxes, will be presented during checkout before the customer completes the purchase.

Order Confirmation

After an order is submitted, an order confirmation may be sent to the email address provided during checkout.

An order confirmation acknowledges receipt of the order but does not guarantee that every item will remain available.

We may contact customers when additional information is required to process an order.

Payment Methods

Ravoreli accepts the payment methods displayed at checkout.

Payments are processed through the available payment service providers.

Customers are responsible for ensuring that their payment information is accurate and that they are authorized to use the selected payment method.

Order Review and Cancellation

We may review or cancel orders when reasonably necessary due to payment issues, product unavailability, suspected fraudulent activity, or inaccurate order information.

If an order is canceled after payment has been collected, any amount due for refund will be returned through the applicable payment process.

We aim to communicate relevant order issues clearly and provide appropriate assistance.

4. Shipping and Delivery

Ravoreli arranges order processing and shipping after payment confirmation.

Our standard order processing and estimated delivery timeframes are described in our Shipping Policy.

Delivery estimates may vary depending on the destination, shipping carrier, customs procedures, and circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Incorrect or incomplete shipping information may result in delivery delays or additional shipping arrangements.

Shipping charges and any applicable free-shipping eligibility will be displayed according to the shipping rules in effect at checkout.

Please review our Shipping Policy for information about order processing, delivery estimates, and shipping charges.

We aim to provide clear shipping information so customers can better understand the expected order fulfillment process.

5. Returns, Refunds, and Order Cancellations

We understand that customers may occasionally need assistance with returns, refunds, or order changes.

Ravoreli accepts eligible return requests within 30 days of receiving an order, subject to the conditions described in our Return & Refund Policy.

Eligible returned products should generally be unused, in their original condition, and accompanied by proof of purchase.

Customers who receive damaged, defective, or incorrect items should contact our customer support team for assistance.

Refunds for approved returns will be processed using the original payment method, subject to applicable payment processing times.

If you wish to cancel an order, please contact us as soon as possible. Cancellation availability depends on the order's processing and shipping status.

For complete information about return eligibility, refund procedures, exchanges, and cancellations, please refer to our Return & Refund Policy.

Nothing in these Terms of Service limits consumer rights that cannot legally be excluded or restricted.

6. Website Use and Customer Responsibilities

Customers are welcome to use Ravoreli for browsing products, obtaining information, and making legitimate purchases.

When using our website, you agree not to:

• Provide false or misleading information when placing orders.

• Attempt unauthorized access to our website or related systems.

• Introduce malicious software, viruses, or harmful code.

• Interfere with website security or normal operation.

• Use website content or services for fraudulent or unlawful purposes.

• Infringe upon the intellectual property rights of Ravoreli or third parties.

We may take reasonable measures to protect website functionality, customer information, and the integrity of our services.

Customers are also encouraged to use secure devices and carefully review their order details before submitting payment.

7. Intellectual Property and Third-Party Services

Intellectual Property

Unless otherwise stated, the content presented on Ravoreli, including website text, graphics, layouts, product descriptions, brand elements, and other original materials, is owned by or used with permission by Ravoreli or the relevant rights holders.

Such content may be protected by applicable intellectual property laws.

Customers may view and use website content for personal, non-commercial shopping purposes.

Unauthorized reproduction, distribution, modification, or commercial use of protected content is not permitted without appropriate authorization.

Third-Party Services

Our website may use third-party services to support payment processing, website functionality, delivery arrangements, analytics, and other operational activities.

These services may have their own terms, policies, and privacy practices.

Ravoreli is not responsible for the independent content or activities of third-party websites outside our control.

We encourage customers to review the relevant terms when interacting with external services.

8. Accuracy, Service Availability, and Changes to Terms

Information Accuracy

We make reasonable efforts to provide accurate and useful information about our products, prices, store policies, and services.

However, occasional errors, omissions, or technical inaccuracies may occur.

When an error is identified, we may correct the relevant information and take appropriate action regarding affected orders, subject to applicable customer rights.

Website Availability

We aim to maintain a reliable website and shopping experience.

However, website access may occasionally be affected by maintenance, technical issues, service interruptions, or circumstances outside our reasonable control.

We do not guarantee that the website will operate without interruption or that every feature will remain available at all times.

Limitation of Liability

To the extent permitted by applicable law, Ravoreli and its operating company are not responsible for losses resulting from circumstances beyond their reasonable control.

Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable law.

Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in our products, website operations, services, or applicable requirements.

Updated terms will be made available on this page.

Changes will not override any mandatory rights customers have under applicable laws.

We encourage visitors to review our website policies periodically so they remain informed about the conditions associated with shopping at Ravoreli.

Contact Information

If you have questions about these Terms of Service, an order, or our website, please contact us using the information below.

BRAND: Ravoreli

LEGAL COMPANY NAME: Wuhan Chenxuan Education Consulting Co., Ltd.

OWNER / REPRESENTATIVE: Nan Jiabao

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://ravoreli.com

BUSINESS ADDRESS: Room 12, 1st Floor, Building 2, Ligongguan, No. 225-26 Xiongchu Avenue, Hongshan District, Wuhan, Hubei Province, China

At Ravoreli, we value clear communication, practical products, and a straightforward shopping experience. We appreciate your interest in our stationery collections and look forward to supporting your everyday writing and planning needs.