Return & Refund Policy

At Ravoreli, we want customers to feel confident when shopping for notebooks, planners, journals, and everyday stationery essentials.

We understand that sometimes a product may not meet your expectations. This Return & Refund Policy explains how to request a return, the conditions for eligible returns, and how refunds are handled.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of receiving your order.

If you would like to return an item, please contact our customer support team at [email protected] within 30 days of delivery.

To qualify for a return, the item should:

• Be unused and in its original condition.

• Be free from writing, markings, stains, or damage caused after delivery.

• Include its original packaging and accessories, where applicable.

• Be accompanied by proof of purchase or an order number.

We recommend reviewing your order upon delivery to ensure the products meet your expectations.

2. How to Request a Return

To start a return, please email [email protected] with the following information:

• Your order number.

• The product you would like to return.

• The reason for your return.

• Photos of the product, if it arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send products back without contacting us first.

Return arrangements will be provided after your request has been reviewed. This helps ensure that returned items can be properly identified and processed.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery.

Include your order number, a brief description of the issue, and clear photos if available.

We will review the information and work with you to determine an appropriate resolution, which may include:

• A replacement, where available.

• A return and refund.

• Another suitable resolution agreed upon with the customer.

Our goal is to address order-related issues fairly and provide clear instructions throughout the process.

4. Items That May Not Be Eligible for Return

Certain items may not qualify for a standard return, including:

• Notebooks, planners, or journals that have been written in or used.

• Products with missing pages or significant damage caused after delivery.

• Items that are no longer in their original condition due to customer handling.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

These conditions do not limit any rights customers may have under applicable laws.

5. Return Shipping Costs

Return shipping arrangements depend on the reason for the return.

For returns requested because of a change of mind or personal preference, customers are generally responsible for return shipping costs unless otherwise agreed.

For verified damaged, defective, or incorrect items, Ravoreli will work with the customer to arrange an appropriate resolution, including reasonable return shipping arrangements when a return is necessary.

Any applicable return shipping costs will be communicated before the return is arranged.

6. Refund Process

Once an eligible returned item has been received and inspected, we will notify you of the refund decision.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Refunds generally take approximately 5–10 business days after being issued to appear in your account, depending on your bank or payment provider.

Please note that processing times may vary between financial institutions.

If a refund has been issued but is not yet visible in your account, we recommend checking with your payment provider.

7. Exchanges

If you would like a different color, size, style, or notebook format, please contact us at [email protected].

Exchange requests are subject to product availability and the condition of the original item.

Our customer support team will explain the available options and help you determine the most suitable next step.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will review the order status and confirm whether cancellation is still possible.

Once an order has entered the shipping process, cancellation may no longer be available. In that case, you may request a return after delivery in accordance with this policy.

9. Additional Information

We encourage customers to review product descriptions, sizes, materials, page formats, and available options before making a purchase.

Product colors may vary slightly depending on screen settings and lighting conditions.

If you have questions about a product or an existing order, our customer support team is available to provide assistance during our stated support hours.

We aim to handle return and refund requests fairly and consistently while maintaining clear communication with our customers.

10. Contact Information

For questions about returns, refunds, exchanges, or order-related concerns, please contact us using the information below.

BRAND: Ravoreli

LEGAL COMPANY NAME: Wuhan Chenxuan Education Consulting Co., Ltd.

OWNER / REPRESENTATIVE: Nan Jiabao

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://ravoreli.com

BUSINESS ADDRESS: Room 12, 1st Floor, Building 2, Ligongguan, No. 225-26 Xiongchu Avenue, Hongshan District, Wuhan, Hubei Province, China